Hey guys, so hope you all are enjoying your Holidays. I am currently working on a ClickBank course for generating high volume press releases, and I am also updating my Authority Blogging Course. That is just the tip of the iceberg, I’ve only got a million other projects going on, and to top it off I’m traveling all over the place, so that is why my blogging is not where it should be. Shame on me!
Ok, so onto this domain thing. So here’s the deal. I’m just pissed off! I really am and this is my way of venting and striking back. I introduced you guys to NetFirms about 6 months ago. I was so impressed, because where else can you register a domain name for about $4.95. It just doesn’t happen right. Well I registered close to 50 domain names. This was right around Black Friday of last year.
Well, with the way Google is always changing things, I never register any domain name for longer than a year. With that being said it’s time to renew them right? WRONG! You see they had me locked out of my account. I’m not quite sure why everything was paid. So lucky for me they have a little Live Chat box because it was about 11:30pm. Well I just have no patience, LOL and want thing fixed… LIKE NOW!
So anyways, I talk with the first lady, her name is Pauline. Now it becomes very apparent to me that Pauline’s name is probably not really Pauline. She is support from another country. Don’t take me wrong, I have some good friends in 3rd world countries. However, this person was one of those people probably paid $2.00 an hour, and just doesn’t have a clue.
Long story short, I was told I needed to fax a copy of my drivers license into them so that they could verify it was me. Security, ok… I’m cool with that. After I do this I am supposed to contact them again and they will “Get It Resolved Right Away.” You read that carefully right, because that was a quote. So I did just that, got back on the chat, this time I was talking to a gentleman his name was Scott Morris, and no that was not his real name. I asked him to please check his email, and verify he can see my drivers license. He said yes he could but he needed to send it to a specialist.
Now guys, all I’m trying to do is retrieve my password. Here is the issue. I don’t have the same email as when I purchased these domain names. They had no way to verify my birthday, SSN, nothing! I even had the credit card I used to purchase the domain name. Ok, so I understand… not with the times I’ll play along. However, when this Scott character told me I had to wait 36 hours, I became a little agitated. Why? Simple, because Pauline told me it would be resolved right away. Here is how our conversation went below.
Scott Morris: Pauline is not available at her desk. Chad Nicely: well i will wait Chad Nicely: you need to get this resolved Chad Nicely: I've been dealing with this for 2 hours Scott Morris: However, our specialist will check and will take further action soon. Chad Nicely: and Im getting fed up Chad Nicely: well we will wait for him, you will wait with me Scott Morris: I need to forward this issue to our specialists to check the Driving Licence and update the information. Chad Nicely: well good im waiting Chad Nicely: i would appreciate if you would rush that Chad Nicely: ill be right here ;)
At that time I was told to pick up the phone and talk to the security specialist. I did just that, but guess what they don’t take calls. So I eventually got routed to a supervisor. He told me this was standard protocol, he wasn’t going to make an exception. I talked with him for 20 minutes. I told him, I don’t want an exception I want you to go check your email, and give me my account information. I got fed more standard protocol stuff as if I was dealing with the FBI. So I told explained to him it was very unprofessional for his staff to advise me to do something and then not keep their end of the bargain. He basically told me in so many words he didn’t care.
Now guys, I do understand the verification but this is not rocket science. You see the account is under Chad Nicely. The email I had signed up with was firstname.lastname@example.org. The new email I was trying to add to the file was email@example.com. If you have my license verifying it’s me then what’s the problem.
It turns out that supervisor was just looking for a fight, because while he was on his powertrip I received a new email, they had changed my info and he knew it. However, he insisted I would have to wait 36 hours…. OK WHATEVER ALREADY!
Now, that I have my access I go login to my account, access my domain names, hit the renewal button and the domains that I purchased for $4.95 last year now have a renewal rate of $11.99! Are you freaking kidding me? I know about the .com increases but this is RIDICULOUS!
So they got me hook, line, and sinker!
Yes I paid for them… See for yourself!
So, bet you think I’m going to tell you not to buy from NETFIRMS?
Actually no… quite opposite! LOL…. Not how I roll!
I want you to buy as many domain names as you can. Pick them up for $4.95 each. These guys have specials all the time on their site. I will even give you my like below. 😉
Here’s what you do… pay attention when you have bought those domain names. Pick them up for $4.95 if you buy them tonight for $4.95 then I want you to start thinking about renewing in October of next year. Very important. If you get within 7 days of your domain expiring, NetFirms is going to HOSE you! just like they did me.
So what do you do?
Ahhh, glad you asked. Here’s is where were going to bail on that Netfirms, right before they strike us where it hurts. I want you to head over to NameCheap. These guys are the bomb! I have hundreds of domain names with them. I absolutely love this service, their support, and their prices are not that bad.
Ok, so what you need to do is buy their “Domain Transfer” for each one of your domains that are about to expire. If you get within 7 days of your domain expiring, then your screwed with NetFirms. So, you will get another year with Name Cheap, they will transfer it for FREE, and you will be with a registrar that will take care of you. So hows that? You buy it for $4.95, and you renew it for $4.99. You can’t beat it!
Here are the rules you need to follow to use the “Domain Transfer” Service with NameCheap!
- Regulations prohibit transferring domains that are less than 60 days old. Please wait at least 60 days before transferring.
- Regulations also prohibit transferring domains that will expire within 7 days. Please transfer your domains early to avoid this problem.
- EPP authentication code will be required for all .com, .net, .org, .biz, .ca, .co, info, .me, .mobi, .tv and .us domains. Contact your current registrar to get an EPP code.
- Please make sure the domain is not locked at the current registrar. Many registrars place locks without your knowledge.
- For all .uk domain transfers, update your IPS tag to ENOM before submitting the transfer.
- If your domain expired with your old registrar and you renewed it with them, please do not transfer it within 45 days of the previous expiry date since it will not add 1 more year to your domain name and you will lose out on the renewal fees paid to the older registrar.
- Check out our Knowledgebase for more information on transferring your domain to Namecheap.
So go get em guys!
Here is my NameCheap Link: http://www.chadnicely.com/namecheap
Here is my Netfirms Account: http://www.chadnicely.com/netfirms
Appreciate the support!